An integration is part of an operating workflow, not only a technical connection. Define the source of truth, data contract, ownership, failure route and reconciliation path before orchestration expands.
THE CONTROL POINTS
Design for the full journey, including failure.
A working route explains what starts the flow, which system owns each decision and who resolves an exception.
01 / PURPOSE
A workflow outcome worth connecting
Start with the decision or hand-off the integration must improve.
02 / CONTRACT
Data, identity and ownership
Define records, identifiers, source of truth and accountable owners.
03 / FAILURE
Visible exceptions and retries
Make timeouts, invalid data, partial success and duplicate events actionable.
04 / RECONCILE
A safe route back to truth
Provide a review path when systems disagree or an action partly completes.
THE DELIVERY ROUTE
Treat orchestration as a service operation.
Keep the route understandable to platform, process and operations owners after handover.
01
Frame
Define outcome, systems, owners and boundary.
02
Model
Map triggers, records, identifiers and decisions.
03
Test
Exercise incomplete, duplicate, delayed and failed paths.
04
Run
Establish support, monitoring and reconciliation ownership.
BEFORE THE NEXT RELEASE
Questions to settle before connecting another system
Which system owns the decision?
Do not let a workflow create competing sources of truth.
Who owns an incomplete hand-off?
Name the queue and escalation route.
How is a partial success repaired?
Define review and reconciliation conditions before release.
What evidence is kept?
Make request, response, result and exception visible.
A CLEARER NEXT STEP
Bring us the cross-platform hand-off that keeps breaking.
Turn the integration into a route people can operate and review.
