In 2026, the gap between Information Technology (IT) and Operational Technology (OT) has closed. For US manufacturers, the factory floor is no longer an isolated silo; it is a complex, data-driven environment where downtime is measured in thousands of dollars per minute. ServiceNow for Manufacturing leverages the power of Agentic AI to bridge the IT/OT divide, ensuring that production lines remain secure, resilient, and optimized for maximum output. 

This blog post explores how ServiceNow’s manufacturing-specific solutions are helping mid-market firms navigate the risks of hyper-connectivity while unlocking the efficiency of autonomous shop-floor operations. 

The New Industrial Challenge: The IT/OT Convergence 

For decades, OT (the hardware and software that controls physical equipment) was kept separate from IT for security and stability. Today, the “Smart Factory” requires these systems to communicate. While this connectivity enables real-time monitoring, it also exposes legacy industrial systems to new cyber risks and operational complexities. 

• Legacy Vulnerability: Many OT devices were never designed to be internet-facing. ServiceNow provides a unified platform to discover and secure these assets without disrupting production. 

• Disconnected Data: Maintenance teams often work in silos, away from IT. ServiceNow brings both teams into a single Service Operations Workspace, providing a shared view of system health across the entire enterprise. 

Driving Efficiency with ServiceNow Operational Technology Management (OTM) 

ServiceNow OTM is the foundational layer for the modern digital factory. It allows manufacturers to treat their production machinery with the same level of discipline and visibility as their server racks. 

• OT Visibility & Discovery: Automatically discover every PLC (Programmable Logic Controller), HMI (Human Machine Interface), and industrial sensor on your network. Knowing exactly what is on your floor is the first step toward IT Asset Management (ITAM) excellence. 

• Proactive Maintenance Agents: Autonomous AI agents monitor vibration, temperature, and cycle data from your machinery. If a motor begins to show signs of imminent failure, the agent can autonomously trigger a Field Service Management (FSM) ticket and order the necessary replacement part before the line stops. 

Strategic Alignment: ServiceNow SPM for Manufacturers 

In 2026, manufacturing leaders are using Strategic Portfolio Management (SPM) to ensure that every dollar spent on factory modernization delivers a measurable return. 

• Scenario Planning for Production: Use AI-driven simulations to determine how an upgrade to a specific production line will impact overall plant capacity and delivery timelines. 

• Investment Funding: Manage complex modernization projects with real-time visibility into spending versus benefit realization. Ensure that high-priority initiatives, like “Smart Warehousing,” receive the resources they need to succeed. 

Oblytech: Your Partner in Industrial Transformation 

At Oblytech, we understand that manufacturing isn’t just about software; it’s about the physical world. Our consultants specialize in: 

• OT Discovery & Security Baselines: We help you map your industrial assets and implement the security guardrails needed to protect your production floor. 

• FSM & Maintenance Integration: We connect your shop-floor alerts to your field service teams, creating a seamless “Alert-to-Repair” workflow. 

• SPM Implementation: We help leadership teams define and track the KPIs that matter most—like OEE (Overall Equipment Effectiveness) and MTBF (Mean Time Between Failures).